This full-time hybrid IT Help Desk Technician role at AvePoint (global leader in Microsoft 365 data governance) is the best entry-to-mid level IT support job in Singapore right now – you’ll be the first-line hero for 300+ APAC staff, handling Entra ID (Azure AD), O365, Windows/Mac troubleshooting, onboarding new hires, asset management, and basic security compliance. Hybrid (3 days office Tanjong Pagar / 2 days WFH). Pay is S$4,000–$5,500/month + annual bonus up to 2 months, full medical & dental, 18–21 days leave, stock options (RSU), Microsoft cert sponsorship, and real path to Senior Support Engineer or SysAdmin. Perfect for a customer-focused IT pro with 1–3 years helpdesk experience who wants to work for a NASDAQ-listed tech company with massive growth.
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About the Company
AvePoint – NASDAQ-listed global leader in data management & governance for Microsoft 365, trusted by 21,000+ customers worldwide (including many Fortune 500). Singapore office is the APAC HQ – modern Tanjong Pagar location, young & dynamic team, strong focus on learning & certs.
Job Title
IT Help Desk Technician – APAC Support (Hybrid)
Responsibilities
- First-line support for O365, Entra ID, Windows/Mac, VPN, hardware.
- Onboard new hires – hardware setup, account creation, orientation.
- Troubleshoot & resolve tickets fast (remote & on-site).
- Manage IT assets, software licences, inventory.
- Assist with basic cybersecurity & PDPA compliance.
- Document processes & knowledge base.
Requirements
Education
Diploma in IT, Computer Science or related (preferred).
Experience
1–3 years helpdesk or IT support (fresh grads with strong internships considered).
Qualifications
- Singaporean / PR.
- Fluent English.
Skills
- Strong O365 & Entra ID (Azure AD) knowledge.
- Excellent troubleshooting & customer service.
- Basic scripting/PowerShell a bonus.
- Patient & cool-tempered with users.
Knowledge
- Windows 10/11 & MacOS support.
- ITIL basics (preferred).
- Singapore PDPA & data protection awareness.
- Microsoft ecosystem (Teams, SharePoint, OneDrive).
Pay & Perks
- S$4,000–$5,500/month
- Annual bonus up to 2 months
- Full medical & dental
- 18–21 days AL
- RSU stock options
- Microsoft cert sponsorship
- Hybrid flexibility
Applicant Location
Hybrid – office in Tanjong Pagar, Singapore.
Application Procedure
To apply, download the Job Info app from the Google Play Store. Use the app to complete your application and submit it for this role.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.
