Heidelberg Materials Australia in Pinkenba, Queensland, is hiring a full-time Customer Service Agent. You’ll earn AUD 30 to 35 per hour, about AUD 62,400 to 72,800 a year for a 40-hour week, plus a quarterly bonus based on performance. The job involves taking customer calls, managing orders for concrete and aggregates, and working shifts from 4 AM to 7 PM (mostly 8 AM to 5 PM). No logistics experience needed—just a friendly attitude and good English. It’s great for people who stay calm, solve problems, and like helping customers in a lively team.
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About Company
Heidelberg Materials Australia, part of a global group, has over 3,600 workers across 300 sites, supplying concrete, aggregates, and sustainable materials. Based in Pinkenba’s Skygate Precinct, they focus on quality and community, with 19,046 online followers. The team enjoys a modern office with free parking and social events. Some client details are private. Visit https://www.heidelbergmaterials.com for more.
Job Title
Customer Service Agent
Responsibilities
- Answer customer calls from across Australia.
- Manage orders for concrete and aggregates.
- Work shifts, mostly 8 AM to 5 PM.
- Cover early or late shifts when needed.
- Help plan perfect delivery days.
- Talk clearly with customers and team.
- Keep order records neat and correct.
- Solve customer issues calmly.
- Work with staff to meet order needs.
- Join one 5-hour Saturday shift monthly.
- Take an RDO after Saturday work.
- Learn through a 4-week training.
- Keep the office vibe positive.
- Follow safety and company rules.
- Help with team tasks as needed.
Requirements
Education
High school diploma or similar.
Experience
No logistics experience needed.
Skills
- Friendly and good at talking.
- Calm when handling problems.
- Works well with a team.
- Careful with order details.
- Okay with flexible shift times.
- Curious to learn new things.
Knowledge
- Basic customer service skills.
- Managing orders and calls.
- Working in a busy office.
- Teamwork with other staff.
- Australian workplace standards.
- Simple computer use for records.
Applicant Location
Onsite in Pinkenba, Queensland, Australia.
Application Procedure
To apply, download the Job Info app from the Google Play Store. Use the app to complete your application and submit it for this role.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.
Disclaimer
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